BWell Lounge Inc. (“BWell Lounge”, “we,” “us”, or “our”) is a provider of a holistic wellness space and related services rooted in cultural care, clinical excellence, and emotional safety. At BWell Lounge, we are committed to protecting the privacy of your personal information.
This Privacy Policy (“this “Policy”) describes the types of personal information we may collect from or about you when you: visit the BWell Lounge platform, available at www.bwell.ca (the “Website”); use the associated services available on our Website, including but not limited to booking any therapeutic, holistic, and/or wellness session(s) offered through our Website (collectively, the “Services”); and/or otherwise when you communicate with us. This Policy also describes our practices for collecting, using, storing, disclosing, and retaining that information.
This Policy is incorporated into, forms part of, and is subject to our Terms and Conditions of Use. Any capitalized words or phrases in this Policy that have not been defined herein have the same meaning as in BWell Lounge’s Terms and Conditions of Use.
Please read this Policy carefully. If you do not understand or agree with our practices as described in this Policy, please contact us as set out below in Section 15 (Contact Us), so we may, to the extent possible, try to address your privacy concerns.
By accessing our website, submitting information, or booking services through Jane Software Inc., you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.
Where services are provided to a minor, consent is obtained from a parent or legal guardian unless otherwise permitted or required by law.
BY VISITING OUR WEBSITE AND/OR UTILIZING OUR SERVICES, YOU CONSENT TO THE COLLECTION, USE, STORAGE, DISCLOSURE, AND RETENTION OF YOUR PERSONAL INFORMATION BY US IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE OUR WEBSITE OR SERVICES.
Privacy Policy Overview
Your Consent to the Collection, Use, and Disclosure of Your Personal Information
By accessing or using our Website or Services, you agree to the terms of this Policy.
This Policy may change from time to time (see Section 14 (Changes to this Policy)). Your continued use of our Website or Services after we make changes to this Policy constitutes acceptance of those changes, so please check this Policy periodically for updates. We will notify you by email or by posting a notice on the Website’s home page in the event of a material change to this Policy.
When you provide us with your personal information through the Website, Services, or in communicating with us, you consent to the collection, use, and disclosure of such information in accordance with this Policy or for the purposes identified to you at the time you provided your personal information.
Where Does this Policy Apply?
What Kinds of Information Do We Collect?
Registration and contact information when you create an account to use our Services, such as: first and last name, e-mail address, billing address, phone number, password, date of birth;
Payment information such as your credit card and billing information when you sign up for our Services;
Optional insurance and health information that you may choose to provide to us when you update your profile. For example, you may choose to provide us with information about your insurance provider and insurance plan details for direct billing purposes, and/or information about your health history in order to receive a more personalized wellness experience;
Session information such as notes that our Practitioners may take during the course of providing Services to you (which may include but is not limited to details about your experience, gender, health/wellness goals or concerns, personal and family medical background information, physician, health card number, treatment plans, and other personal information). For your privacy, only necessary personnel shall have access to this information;
Communication information such as conversation records when you e-mail or otherwise communicate with us; and
Submitted Content, as defined in our Terms and Conditions of Use, such as any testimonials, reviews, comments, information, concepts or other material that you may submit, upload, or post to our Website.
How Do We Collect Your Information?
directly from you when you provide it to us, including by signing up for our Services, requesting new Services, filling in forms, at the time of subscribing to receive information from us, and when you contact us directly;
from our Practitioner(s), with respect to any session information that they collect from or about you during the course of their provision of care to you; and
from third parties in connection with providing our Services to you.
We Do Not Knowingly Collect Information from Minors
Information relating to minors is collected, stored, and protected in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable privacy legislation. Access to a minor’s information is governed by applicable consent laws and professional obligations, including circumstances where a minor may have legal capacity to consent to their own care, please contact us using the information provided below in Section 15 (Contact Us).
How Do We Use Your Information?
We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
To register you on our Website for our Services and to authenticate users for security purposes;
To provide, maintain, evaluate, and improve our Website and Services and any other products or services of ours;
To provide you with information that you request from us, including client/booking support;
To verify your identity and confirm the accuracy of your information;
To operate and administer our Website, respond to problems, and detect and respond to possible fraud, abuse, and security risks;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
To notify you about changes to our Website or Services, or any other products or services we offer or provide though it;
As permitted by, and to comply with, applicable laws and regulations;
In any other way we may describe when you provide the information; and
For any other purpose with your consent.
Our Practices for Disclosing Your Information
To Practitioners for the purpose of coordinating or providing Services to you;
To fulfill the purpose for which you provide it (including but not limited to insurance companies to process claims and/or for direct billing purposes);
To a buyer or other successor in the event of an acquisition, merger, divestiture, restructuring, reorganization, dissolution, liquidation or other sale or transfer of some or all of our business or assets, in which your personal information is among the assets transferred;
For any other purpose disclosed by us when you provide the information; and With your consent.
Service providers that we engage to perform services on our behalf, including: information technology and platform administration service providers such as Jane Software Inc. and payment service providers such as Stripe;
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services; and
Government / Regulatory bodies, law enforcement agencies, or courts of competent jurisdiction when we believe it to be necessary for compliance with the law or to protect our users, Website, Services, or the public.
If we are required to do so by court order, law or legal process;
To a government institution or part of a government institution that has made a request for the information, identified its lawful authority to obtain the information, and indicated that the disclosure is requested for the purpose of enforcing any law of Canada, a province, or a foreign jurisdiction, carrying out an investigation relating to the enforcement of any such law, or gathering intelligence for the purpose of enforcing any such law;
To enforce or apply our Terms and Conditions of Use and/or other agreements; and
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
How You Can Withdraw Your Consent
You may withdraw your consent to the collection, storage, use, disclosure, and retention of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. To do this, please contact us as set out in Section 15 (Contact Us) below.
Please note that withdrawal of your consent to the collection, storage, use, disclosure, and retention of personal information may result in you being unable to continue use of our Website and Services.
Your Privacy Rights
You have the right to request certain information we hold about you. You can request details about:
The personal information we hold about you;
The categories of personal information concerned;
The purposes of the processing;
Details to whom your personal information has been/will be disclosed;
How long we retain your personal information;
If we did not collect the information directly from you, information about the source; and
How to lodge a complaint with the correct supervisory authority.
You can also request that we:
Provide you with a copy of your personal health record;
Expressly instruct us that your personal health information not be used or disclosed for health care purposes without your consent;
Update any incomplete or inaccurate information about you; and
Delete your personal information in accordance with applicable laws.
Please see Section 15 (Contact Us) for information on how you can contact us with your request.
Before responding to your request, we may ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. There may be circumstances where we are unable to provide access to your personal information. We may deny access for legally permissible reasons, such as situations where the information contains references to other users and is not reasonably severable, or where it cannot be disclosed for legal, security, or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. We will advise you of any reason for denying an access request.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You can also close your account or stop using our Services at any time. To close your account or request to delete the personal information contained within your account profile, please see Section 15 (Contact Us) to request file closure. If you choose to close your account or delete personal information contained within your account profile, we may retain certain information (including your medical record) to meet our legal or regulatory obligations.
11. Information Security
We have implemented industry-standard security measures to protect your personal information. We employ physical, technical, and organizational safeguards appropriate to the sensitivity of the data to protect the personal information you provide to us from loss, theft, unauthorized disclosure, copying, and unauthorized use or modification. However, with the internet and technology constantly changing and evolving, there is no way to guarantee that your information will be 100% safe. Further, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot ensure, warrant, or guarantee the security of any such personal information. If we discover that your personal information was improperly accessed at any time, we will notify you using the contact information we have on file.
By using our Website or Services, you agree that you are using the Website or Services and transmitting personal information at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Services.
The safety and security of your information also depends on you. To protect the privacy of your information, we recommend that you (as applicable):
Create a strong and unique password for your account. Please note that where you have chosen (or where we have given you) a password for access to parts of our Website or Services, you are responsible for keeping this password confidential. You may not share your password or other user account information with anyone;
Log out of your user account as soon as you finish using it;
Only access our Website and Services within a secure environment to limit threats; and
Choose a quiet, private location from which to receive any virtual services provided by a Practitioner(s).
We will comply with, and provide you with, reasonable assistance in complying with applicable laws with respect to any unauthorized use, access, or disclosure of your personal information.
If you think the personal information you provided to us has been improperly accessed, used, or disclosed, or if you suspect that there has been unauthorized use of your personal information, please contact us immediately (see Section 15 (Contact Us)).
How Long Do We Keep Your Information?
We retain personal information for only as long as necessary to provide the Services, fulfill the purpose for which your information was collected, or for other business purposes, including but not limited to complying with our legal obligations, resolving disputes, and enforcing our agreements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We are required by law to keep some types of information for certain periods of time (e.g., statute of limitations).
Personal information that is no longer required will be securely destroyed, erased, or made anonymous according to our guidelines and procedures. For further details about our data retention periods or privacy practices, please contact us using the information provided in Section 15 (Contact Us).
13. Where Do We Store Your Information?
We currently store and process your personal information Personal information collected through our website may be stored on servers located in Canada or the United States, depending on the service provider used (e.g., website hosting, booking platform, payment processing).
We take reasonable steps to ensure that all third-party service providers maintain appropriate safeguards consistent with applicable privacy legislation, including the Personal Health Information Protection Act (PHIPA). Our servers follow industry standards pertaining to security. In some circumstances, your personal information may be stored, processed, shared, or otherwise used on servers belonging to Third Parties located outside Canada, such as the United States. Such Third Parties are only permitted to store, process, and access your personal information, and are not otherwise authorized to collect, use or disclose your personal information, except in accordance with the purposes set out in this Policy or as required by applicable law. However, it is possible that foreign governments, courts, law enforcement, or regulatory agencies may be able to access your personal information under foreign laws when shared with Third Parties.
By using our Website or Services, or otherwise providing us with personal information, you agree to the transferring of your personal information in accordance with this Policy and applicable data protection laws and regulations.
14. Changes to this Policy
We may make changes to this Policy from time to time. If we make material changes to how we treat your personal information, we will notify you by e-mail specified in your account (if any) or through a notice on the Website homepage. The date this Policy was last revised is shown at the top of this page. If you have signed up for an account to use our Services, you are responsible for ensuring that we have an up-to-date, active, and deliverable e-mail address for you. Otherwise, you are responsible for periodically visiting this Policy to check for any changes. Your continued use of the Website or Services after we make changes constitutes acceptance of those changes. If you do not agree with changes made to this Policy, please do not use our Website or Services.
15. Contact Us
To review or update the personal information we hold about you, withdraw your consent, ask questions, or provide comments about this Policy and our privacy practices (including, to request certain information as provided for under Canadian law), please contact us at:
ATTN: Privacy Officer
E-mail: privacy@bwell.ca
BWell Lounge
Unit D002 – 75 Dawson Manor Blvd
Newmarket, ON
L3X 3B8
Canada
Please note that we may request confirmation of your identity when requesting access to personal information.
